Returns Policy
Returns Policy

 

Returns

1. What is your returns policy?

Returns are accepted if returned within 14 days of receipt (for local and international orders). Only items that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned. We will issue you a full refund of the item within 7 days of receiving the item.

For returns and exchanges, customers are advised to notify us first at telekungtea@gmail.com by quoting the order number and product details. Sale items and items bought using discount codes are final, non-returnable, non-exchangeable nor refundable. Shipping costs are borne by the customer and we are not liable until item reaches our store.

 

2. How do I return something to you? 

You can return any item to us within 14 days of receiving your order (just make sure your items are in the original condition). Email us at telekungtea@gmail.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

 

3. Will you refund me my delivery charge?

Shipping costs are borne by the customer.

 

4. I have been refunded the incorrect amount.

Do email us at telekungtea@gmail.com .

 

5. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.